FAQs


WHAT IS YOUR POLICY ON SHARING OF PERSONAL INFORMATION?

We do not share any of the private information we gather through orders or contact inquiries. The information is only used to complete your order or respond to your inquiry.

 

WHICH PAYMENT METHODS DO YOU OFFER?

We offer you a safe and secured checkout VIA Stripe and PayPal. We support all major credit cards networks at our checkout. locus-shop.com is also verified by Stripe, assuring you a safe and secured checkout.

 

SHIPPING & DELIVERY

 How long will my order take? When will my item(s) be delivered?

Your order is processed within 48 to 72 hours. Our shipping is within 7 to 24 days for delivery in the United States. Please note that shipping in other countries may take a little longer.  Some items may arrive sooner than others, however most fall within the 7-24 days delivery window. Some countries have less hassle with customs than others. You will receive a Tracking code when the items are shipped.

 

I ORDERED MULTIPLE ITEMS BUT THEY ARRIVED IN DIFFERENT DELIVERIES?

In order to speed up the delivery of your order, we may ship items at different times from different shipping centers around the world. Our goal is to get you your order as quick as possible!

 

WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

We have a 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at shop.locus@gmail.com and we will get you taken care of in the best way possible. We Should answer you relatively fast.